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Ascension Complete is contracted with Medicare for HMO and PPO plans. Enrollment in Ascension Complete depends on contract renewal.

Section 1557 Non-Discrimination Language
Notice of Non-Discrimination

Ascension Complete complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ascension Complete:
• Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact Ascension Complete's Member Services telephone number listed for your state on the Member Services Telephone Numbers by State chart. From October 1 to March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.
If you believe that Ascension Complete has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling the number above and telling them you need help filing a grievance;
Ascension Complete’s Member Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 (TDD: 1-800-537-7697).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Member Services Telephone Numbers by State Chart  

Alabama: 1-833-623-0771 (TTY:711)
Florida: 1-833-603-2971 (TTY:711)
Illinois: 1-833-293-5966 (TTY:711)
Indiana: 1-833-525-0824 (TTY:711)
Kansas: 1-833-816-6623 (TTY:711)
Michigan: 1-833-431-1356 (TTY:711)
Tennessee: 1-833-906-2876 (TTY:711)

English: Language assistance services, auxiliary aids and services, and other alternative formats are available to you free of charge. To obtain this, please call the number above.

Español (Spanish): Servicios de asistencia de idiomas, ayudas y servicios auxiliares, y otros formatos alternativos están disponibles para usted sin ningún costo. Para obtener esto, llame al número de arriba.

Kreyòl (French Creole): W ap jwenn gratis sèvis tradiksyon, èd ak sèvis siplemantè, ak lòt fòma altènatif san w pa peye pou yo. Tanpri sonnen nan nimewo ki make anlè a pou w resevwa sa.

Polski (Polish): Dostępne są również bezpłatnie: pomoc językowa, dodatkowe pomoce i usługi oraz inne alternatywne formaty. Aby je uzyskać, proszę zadzwonić numer wskazany powyżej.

简体中文(Chinese)：可以免费为您提供语言协助服务、辅助用具和服务以及其他格式。如有需要，请拨打上述电话号码。

Tiếng Việt (Vietnamese): Các dịch vụ trợ giúp ngôn ngữ, các trợ cụ và dịch vụ phụ thuộc, và các dạng thức thay thế khác hiện có miễn phí cho quý vị. Để có được những điều này, xin gọi số điện thoại nêu trên.

Tagalog (Tagalog): Mayroon kang makukuhang libreng tulong sa wika, auxiliary aids at mga serbisyo, at iba pang mga alternatibong format. Upang makuha ito, mangyaring tawagan ang numerong nakasulat sa itaas.

Français (French): Des services gratuits d’assistance linguistique, ainsi que des services d’assistance supplémentaires et d’autres formats sont à votre disposition. Pour y accéder, veuillez appeler le numéro ci-dessus.

한국어 (Korean): 언어 지원 서비스, 보조적 지원 및 서비스, 기타 형식의 자료를 무료로 이용하실 수 있습니다. 이용을 원하시면 상기 전화번호로 연락해 주십시오.

Русский язык (Russian): Вам могут быть бесплатно предоставлены услуги по переводу, вспомогательные средства и услуги, а также материалы в других, альтернативных, форматах. Чтобы получить их, позвоните, пожалуйста, по указанному выше номеру телефона.

العربیة†)cibarA(: خدمات†المساعدة†اللغویة†والمعینات†والخدمات†الإضافیة†وغیرھا†من†الأشكال†البدیلة†متاحة†لك†مجانا

للحصول†علیھا،العربیة†یرجى†الاتصال†بالرقم†أعلاه

Português (Portuguese): Serviços de assistência linguística, ajudas e serviços auxiliares e outros formatos alternativos estão disponíveis gratuitamente para você. Para os obter, ligue para o número indicado acima.

Deutsch (German): Sprachunterstützung, Hilfen und Dienste für Hörbehinderte und Gehörlose sowie weitere alternative Formate werden Ihnen kostenlos zur Verfügung gestellt. Um eines dieser Serviceangebote zu nutzen, wählen Sie die o. a. Rufnummer.

Italiano (Italian): Sono disponibili gratuitamente servizi di interpretariato/traduzione, ausili e servizi accessori nonché altri formati alternativi. Per ottenerli, chiamare il numero di telefono riportato sopra.

اردو†(Urdu) ∫†زبان†کی†اعانت†کی†خدمات،†امداد†کے†ذرائع†اور†خدمات،†اور†دیگر†متبادل†شکلیں†آپ†کے†لیے†مفت†دستیاب†ہیں۔†اسے حاصل†کرنے†کے†لیے،†مہربانی†کرکے†اوپر†درج†نمبر†پر†کال†کریں۔

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